Refund policy

Returns are accepted within 14 days of receipt of your order for store credit or exchange only. All returns must be approved in advance by Casa Ziki. Items must be returned in original and unused condition with original manufacturer's packaging. Please make sure that items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges. Returns are not accepted after 14 days from receipt of order at your shipping address. Please note all furniture sales are final no returns or exchanges are accepted since they are unique one of a kind pieces.